Refund & Cancellation Policy

Customer Expert-Session Cancellations

More than 24 hours before the scheduled session: full refund. Within 24 hours: 50% refund under the normal policy.

Customer No-Show

If the customer has not joined within 15 minutes of the scheduled start, the session may be treated as a customer no-show and the normal refund is 50%.

Expert Cancellation

Experts are expected to provide at least 48 hours’ notice except for genuine emergencies. If an expert cancels or fails to attend, the customer will generally receive a full refund or may choose to reschedule with the same expert, subject to availability.

Rescheduling

One normal reschedule is permitted per booking. GoodThought support/admin may make additional changes in exceptional circumstances.

Technical Problems

GoodThought will consider reasonable technical/session evidence when determining whether a failure was a no-show, connectivity problem, expert failure, customer failure, or platform issue.

Refund Processing

Refunds are processed through the applicable payment provider. Timing may depend on the payment method and financial institution.

Subscriptions

Subscription refunds are governed by the applicable subscription terms, purchase disclosures, and applicable law.

Chargebacks

Customers may dispute transactions through their payment provider. GoodThought may provide relevant transaction and booking records and manage disputes through its payment providers.

Subscription Refund Channels

Web/Stripe refunds are handled through GoodThought/Stripe where eligible. Apple and Google refunds follow their respective platform processes. GoodThought updates entitlement after confirmed platform status.

Plan Changes

Upgrades, downgrades, proration, credits and effective dates follow the applicable Stripe, Apple or Google rules.

Questions & Contact

Questions and notices regarding refunds may be directed to support@goodthought.app or the applicable contact above.