Question 1

How do I get started with GoodThought?

Accepted Answer

Getting started with GoodThought is simple. Create your account using your email or Google account, complete a few steps to personalize your experience, and start exploring practices, content, experts and other experiences designed to support your wellbeing journey.

Question 2

How do I set up my account?

Accepted Answer

Tap on Get Started, choose to sign up with your email or Google account, and follow the simple steps. Once your account is created, you can set your preferences and start your journey.

Question 3

How do I personalize my GoodThought experience?

Accepted Answer

After signing up, you'll be asked a few quick questions about your goals, interests and current wellbeing. You can always update your preferences later from your Profile settings to get more relevant recommendations.

Question 4

How do I find practices and content?

Accepted Answer

You can explore by categories such as mindfulness, sleep, music, articles and more from the top menu or home page. Use search to find specific topics, teachers, or themes that you're interested in.

Question 5

How do I connect with an expert?

Accepted Answer

Go to the Experts section to browse verified experts. You can view their profiles, availability and book a 1:1 session that suits your needs directly within the app.

Question 6

How do I use ORI?

Accepted Answer

ORI is your AI companion for support, insights and guidance. You can chat with ORI anytime by opening the chat from the bottom menu. Ask questions, share your thoughts or get personalized recommendations.

Question 7

How do I manage my account?

Accepted Answer

You can manage your account from the Profile section in the app or on the website. Here you can update your profile information, preferences, theme and other settings.

Question 8

How do I change my account details?

Accepted Answer

Go to Profile > Edit Profile to update your name, email, password and other details. For email changes, we'll send a verification link to your new email address.

Question 9

What subscription plans are available?

Accepted Answer

We offer flexible plans to suit your needs. Choose from Monthly or Annual plans, and save more with an Annual subscription.

Question 10

How does the 15-day free trial work?

Accepted Answer

New users get 15 days of full access to all premium features. No payment is charged during the trial. If you choose a paid plan, your subscription will start automatically after the trial ends.

Question 11

How does billing work?

Accepted Answer

Subscriptions are billed in advance on a recurring basis (monthly or annually) based on the plan you choose. Payments are processed securely through our trusted payment partners.

Question 12

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription anytime. If you subscribed on our website, go to Profile > Subscription and click 'Cancel Subscription'. If you subscribed through the App Store or Google Play, please manage or cancel your subscription directly in those platforms. You'll continue to have access until the end of your current billing period.

Question 13

Where can I find my payment information?

Accepted Answer

You can view your billing history, invoices and payment method in Profile > Subscription > Payment Details.

Question 14

How do I find mindfulness and wellbeing practices?

Accepted Answer

You can explore a wide variety of mindfulness, meditation and wellbeing practices from the Home page or the Practices section. Use categories, goals or search to find what fits your needs.

Question 15

How do I access sleep and relaxation content?

Accepted Answer

Go to the Sleep section to discover guided meditations, sleep stories, music and soundscapes designed to help you relax and sleep better.

Question 16

How do I book a 1:1 Expert Session?

Accepted Answer

Visit the Experts section to browse verified experts. View their profile, availability and areas of expertise, then select a time that works for you and book securely through the app.

Question 17

How do I use ORI?

Accepted Answer

ORI is your AI companion for support, insights and guidance. You can chat with ORI anytime by opening the chat from the bottom menu. Ask questions, share your thoughts or get personalized recommendations.

Question 18

How do I access articles, music and other content?

Accepted Answer

Use the top menu or bottom navigation to access Articles, Music, Videos and other content. New content is added regularly—check back often to explore what's new.

Question 19

How do I personalize my experience with Themes?

Accepted Answer

Go to Settings > Themes to choose a theme that reflects your mood and intention. Your theme helps personalize your content, music and daily recommendations.

How can we help?

Getting Started

Account & Billing

Contact Support

2. Getting Started

1. Create your account

2. Personalize

3. Explore

4. Begin your journey

3. Account & Subscription

Need more detail?

Subscription & Billing Policy

4. Using GoodThought

Browse

Search

Save

Continue

Need more help?

Contact Support

1. Frequently Asked Questions

How can we help?

Getting Started

Account & Billing

Contact Support

2. Getting Started

1. Create your account

2. Personalize

3. Explore

4. Begin your journey

3. Account & Subscription

Need more detail?

Subscription & Billing Policy

4. Using GoodThought

Browse

Search

Save

Continue

Need more help?

Contact Support